While most smartphones support telehealth sessions, the smaller screen may limit visibility and engagement. We advise you to
use a laptop or tablet to have a better experience.

In case the platform is not accessible, we can discuss alternative secure platforms such as Signal, WhatsApp, or Google Chat.

Coverage varies by insurance provider and plan. We recommend contacting your insurer directly to confirm whether tele-
mental-health services are included under your benefits.

1. 1: Find a space with good lighting, privacy, and minimal distractions
2. 2: Log in a few minutes before the start of the session to make sure your equipment is working fine. You can run a pre-call pre-test. 
3. 3: Wait for the therapist to connect you into the ‘virtual’ clinic office to begin the session.

The video platform We use in our practice requires a smartphone with at least iOS 11 or Android 7.0, and you must first download the free Doxy in the app store. 

If you prefer using a smartphone and have an older phone, We are happy to discuss using an alternative secure video platforms like Signal, WhatsApp and Google Chat.  

1. 1. Choose a private, well-lit space free from background noise or interruptions.
   2. Log in a few minutes early to test your connection, camera, and microphone.
   3. Wait in your virtual waiting room until your therapist admits you to begin your session.